Digital Marketing Archives | Ember Method - Denver Web Design & Digital Marketing Services https://embermethod.com/category/digital-marketing/ Denver Web Design & Digital Marketing Services Tue, 10 Sep 2019 05:10:25 +0000 en-US hourly 1 https://wordpress.org/?v=6.5.5 https://embermethod.com/wp-content/uploads/2019/07/cropped-150x150-fav-32x32.png Digital Marketing Archives | Ember Method - Denver Web Design & Digital Marketing Services https://embermethod.com/category/digital-marketing/ 32 32 How to Drive Traffic To Your Website https://embermethod.com/how-to-drive-traffic-to-your-website/ https://embermethod.com/how-to-drive-traffic-to-your-website/#respond Mon, 09 Sep 2019 20:36:26 +0000 https://embermethod.com/?p=2124 What’s the benefit of having a brick-and-mortar right in a busy district? Duh – accessibility, both to those who’ve never heard of you and those who are looking for exactly what you offer. And it’s likely for those same reasons that you, like any business owner, are wondering how to drive traffic to your website. […]

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What’s the benefit of having a brick-and-mortar right in a busy district? Duh – accessibility, both to those who’ve never heard of you and those who are looking for exactly what you offer. And it’s likely for those same reasons that you, like any business owner, are wondering how to drive traffic to your website.

There is no fool-proof “best way” to drive traffic to a website. The effectiveness of each individual strategy for your business will depend on the industry and your target market. In this article we’ll give an overview of some of the most effective ways to drive free website traffic in general. We’ll also discuss some paid approaches to help when you’re just getting started or push traffic to the extreme when you’re already doing well. Most of these methods could warrant a lengthy, dedicated blog post in their own right, so this article will just provide a basic overview. Hopefully after reading this, you’ll know where to spend time digging in deeper. Let’s get into it!

Strategies For Free Targeted Website Traffic

When it comes to “free website traffic”, that really just means you don’t have to spend hard money to drive traffic to your website. That said, there’s still a definite time investment involved. Depending on your stage of business and level of expertise, some of these strategies may actually be better to hire out.

Search Engine Optimization (SEO)

Millions of searches are conducted every day on Google. In fact, the majority of people with internet access worldwide use Google at least one time per day. Unlike paid advertising, organic search results have a high level of trust and account for the vast majority of website traffic. Search Engine Optimization (SEO) is the process of optimizing your website and its content to rank as high as possible in those organic search results.

Let’s put it in basic terms. You go to Google and search something like “plumbers near me” or “plumbers in Denver”. You’ll get more results than you could possibly know what to do with, and you likely won’t get past the first couple pages of results. And that’s if you even get past the first page.

Now, think about if your plumbing business was one of the first results to show up for anyone searching those high-intent queries. That equals big traffic, and that means tons of business opportunities. Apply that to any kind of business and you can see the immense value of SEO. It basically means taking strategic action to tap into the intent-driven searches that are occurring all the time related to your products or services.

It sounds perfect, but SEO is no walk in the park or immediate solution. A solid SEO strategy can realistically take 6–12 months to really start delivering enough traffic to expect consistent leads/sales from. But, once you get to that point it’s like the gift that keeps on giving.

SEO Stoke Tips:

  • Conduct keyword research to best optimize the content on your website and find good, relevant topics to write fresh content about.
  • Consistently write, publish and promote high-quality content that provides valuable information and/or solutions to your target audience.
  • Pursue opportunities for quality links back to your website content. (See below)

Backlinks

Backlinks are historically something of a hallowed subject in relation to SEO and driving website traffic. In simplest terms, they’re just links to your website from other websites. They’re traditionally a huge focus for SEO marketers, because the number of backlinks to your website was one of the most important factors for SEO.

Today, they’re still crucial. But, a focus on quality has taken over. In the past, many employed black-hat techniques to skyrocket the number of backlinks to their website, many of which were spammy “link buying” services or fake websites. Today, backlinks are still of huge importance, but spammy links can actually hurt you more than they help. Google’s algorithm really looks for backlinks from high-quality, authoritative websites.

And that’s not to mention the simple possibility of direct traffic thanks to those links, regardless of their SEO impact. For example, if you landed a great guest blog posting opportunity with a high-authority blog, the possible clicks from that post to your website are of just as much if not more value than the impact it could have on your SEO.

Backlink Stoke Tips:

  • Save some of your best, most valuable content. Search for high-authority blogs related to your niche and target audience, and reach out about guest posting your great content on their blog. Make sure to include relevant links to other resources where relevant, as well as a link somewhere in the content or author section of the post.
  • Seek expert influencers in your niche or target market and work to build relationships with them. Feature their expertise in a strong piece of content on your website and they’re likely to share it on their social media and possibly link to it from their own website.
  • Search for and answer questions relevant to your market and expertise on Quora. Where it’s relevant and natural, include links back to content on your website.

Content Marketing

Writing good blog posts and in general offering quality, useful content that’s of value to your target market is of utmost importance. It not only helps your SEO efforts and backlink opportunities but will also provide you with engaging content to promote and drive people to your website. Promoting the content is key here!

Ultimately, the purpose of your website (and business) should always be to fulfill user intent. In other words, solve a problem. That means providing true value to your target audience. This hits two birds with one stone: you establish your expertise and build trust with prospects around that expertise. If and when the time comes that they need what you offer, you might be forefront in their brain because of the valuable solutions or information you’ve provided in the past.

In short, writing and properly promoting high-quality content that’s of interest and value to your target market is a surefire way to boost SEO, drive traffic and increase engagement.

Content Stoke Tips:

  • Consider what unique expertise you may have that would be highly valuable to your target market. What problems do you offer unique, high-value solutions for? How can you go ahead and help your target audience while also positioning your services or products in a place to further help them? What questions are your prospects seeking answers to? Write about it. Or, better yet, make a video about it.
  • Create and consistently utilize an email funnel. Have a simple opt-in available on your website. Use special offers and free value to drive more opt-ins. Run a regular email campaign to continue building your relationship and trust with those prospects.
  • Use social media strategy (Facebook, Instagram, LinkedIn, YouTube, etc) to get your content in front of your target audience and drive engagement.

Social Presence

In general, you should be active on the social platforms that are most used by your target market. Post interesting, relevant content (not necessarily just your own!), build a brand personality and connect and engage with anyone that might have relevance to your business. Of course, make sure all your social profiles have a bio link to your website.

This is a great way to promote the stellar content you’re putting out. You can use quality content and a social media strategy to build relationships and drive awareness of your brand. It’s also where you express who you are as a brand and continually express your Unique Value Proposition. And on top of all that, it gives you what marketers call “social proof.” Having a relevant, high-quality and consistent presence on social media makes you appear more real and trustworthy.

So, get out there and engage with your target audience on social media. With a good strategy, you’re sure to generate some traffic and awareness via social media efforts.

Social Media Stoke Tips:

  • On platforms like Facebook and LinkedIn, join groups relevant to your niche and target market. Post valuable content, comment with added insight and generally engage with the other members on a regular basis.
  • On platforms like Twitter and Instagram, do hashtag research and use hashtags set for every post where it’s relevant.
  • Create a separate content plan for reach platform and for platforms like Twitter and Instagram post at least once a day at the same time.

Word of Mouth

Word of mouth is, of course, one of the oldest and most effective marketing techniques out there. This works two-fold. First, if people have had some direct interaction with or referral to your brand, they’re far more likely to seek out your website and dig deeper. Second, once someone has heard about a business, most will go online to look into it before making any kind of purchasing decision. Think, for example, if a friend tells you about a great restaurant they ate at. Are you more likely to just head on over there, or are you going to go online and look at their menu?

As far as taking an active approach to word of mouth marketing, there are plenty of methods. Ultimately, the word of mouth approach involves using grassroots networking to drive awareness and engagement with your website and business.

Word-of-Mouth Stoke Tips:

  • Tap into your existing network- let them know what you’re up to and what you’re offering. Tell them about your new website and encourage them to check it out, or even link to it themselves.
  • Drop your website link on professional business cards and look for any decent opportunity to get them out there.
  • Attend conferences, meetups / networking groups, and other business functions.

Directories, Citations and Listings

There are plenty of places online that people go to seek products and services aside from the standard search engines. From the classic online Yellowpages to things like Yelp and Homeadvisor, you can find relevant directories, aggregators and general resource-based websites for any niche. It’s a great way to get your business on the digital map, drive awareness and possibly even gain some backlinks.

Obviously, this can be pretty industry specific, but look for other websites that aggregate businesses like yours. Aside from Google search, what methods might your target audience use to search for businesses like yours? This can be especially important for local service-area businesses – get consistent, accurate NAP (name, address, phone number) listed in as many relevant directories as you can. Comprehensive, consistent NAP can also be a big help on the SEO front, aside from the actual direct traffic it might bring.

Citation Stoke Tips:

  • Look for review aggregator directories that list business’s information and user ratings. Think things like Yelp, Google My Business, Homeadvisor, etc.
  • Seek professional business directories relevant to your niche. E.g. BBB; your local small business chamber of commerce; organizations that provide licensing, certification, accreditation, etc.

Paid Website Traffic

Maybe you’re just starting out and don’t have the momentum or time to solely rely on free website traffic strategies. Or, maybe you’re already out there crushing it but know a little investment could drive even more sales. Either way, there’s a time and method to buying website traffic. Whether this means Google Ads, Facebook Ads, Instagram Ads… these are surefire ways to get your content in front of a highly targeted audience and drive traffic to your website.

Google Ads

Google Ads essentially give you the ability to buy your way to the top of Google’s search results. In the vast majority cases Google Ads are run on a pay-per-click (PPC) setup, meaning you only pay when someone actually clicks on your ad. Given the right circumstances, Google Ads (AKA search engine marketing) can mean huge ROI. Pump some money into the right ad setup with a properly optimized conversion funnel and you could see your ad spend turn into a lot of revenue.

The amazing thing about Google Ads is how intent-driven it is. When you setup a campaign, you select specific key terms and phrases to bid on with your ads. For example, you could target “plumbers in Denver” (or any location), and only people searching things like that will get served your ads. So, you’re really only exposing your ad to people who are actually showing warm interest in what you offer.

All of that said, what you pay per click varies greatly by industry and keyword. A bad campaign can run up ad spend quickly without much return, so properly optimizing your campaign is of crucial importance to your budget and ROI. That means serving the right ad messaging, driving traffic to a landing page that will convert well, and bidding on the right keywords.

Google Ads Stoke Tips:

  • Utilize a tool like Google’s Keyword Planner to find good key terms to bid on. Tools like this will provide data like average monthly search volume, competition level and average cost per click.
  • Create multiple ads and ad sets so you have more samples from which to optimize the messaging for the highest conversion rate.
  • Make sure Google Analytics is integrated on your website and with Google Ads so that you can track the effectiveness of ads and optimize your website for conversion.

Facebook Ads

Similar to Google Ads, you can run advertising campaigns from your Facebook business page based on cost-per-click or cost-per-impression pricing. Facebook Ads, while different than Google in a few important ways, can be a very powerful marketing tool in their own right. The key here is consumer targeting. Facebook has built up so much data over the years, which they let you tap into with Facebook Ads. You can drill down your audience based on all kinds of demographic and interest data. Or, you even can run powerful retargeting campaigns based on an existing email list.

Whatever approach you use, as long as you’re strategic and specific about your targeting and funnel, you can drive tons of relevant traffic and sales with Facebook. Obviously, Facebook is more of a “fun” social network than business, and is very content driven. Unlike Google Ads where you’re targeting intent-driven searches, Facebook ads should be more centered around promoting content that will catch people’s attention as they scroll through their feed and lead them to take some kind of action. For these reasons, Facebook Ads are generally better for B2C than B2B, although it can absolutely work great in either scenario.

Facebook Ads Stoke Tips:

  • If you don’t have them already, create Buyer Personas. Build custom audiences in Facebook Ads based on each buyer persona.
  • Promote content that’s user-focused and with a specific funnel in mind. Again, utilize buyer personas here to strategize your content.
  • If you have a solid email subscriber list, experiment with making custom audiences from that.

Conclusion

There are plenty of sound methods to drive traffic to your website, both free and paid. What will work best for you depends on a number of factors including your business model, what you sell, what market you’re operating in, and what kind of budget and timeline you’re working with. Most of the time, the best overall strategy for increasing traffic to your website includes a mixture of multiple methods.

Want to learn more about one of these methods or need help setting up a successful strategy? Get in touch today, read our other insights or check out our Digital Marketing and SEO info pages.

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Should I Build My Own Small Business Website? https://embermethod.com/hire-a-web-designer-or-build-my-own-small-business-website/ https://embermethod.com/hire-a-web-designer-or-build-my-own-small-business-website/#respond Fri, 09 Aug 2019 17:15:32 +0000 https://embermethod.com/?p=1959 First of all, some of you may be wondering what a web design agency is doing posing the idea of people building their own websites. Seems like a surefire way to push business away, doesn’t it? Well, maybe some business. The thing is, we really just want to see awesome businesses succeed. We’re in love […]

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First of all, some of you may be wondering what a web design agency is doing posing the idea of people building their own websites. Seems like a surefire way to push business away, doesn’t it? Well, maybe some business.

The thing is, we really just want to see awesome businesses succeed. We’re in love with results, and that’s the nature of our business. And while we’d love to have every business as a client, we know that not all business is the right business for us (or vice versa). Sometimes a DIY small business website is the better answer to get your business started or to grow into the next stage.

Disclaimer: We do sell websites. But, we’re not out here trying to sell people on services that they can’t afford or won’t provide the best all-around solution for their business growth at this moment. Again, we really just want you to succeed. So, we figured we’d provide some information to help you narrow down what the right solution is. And, if hiring a professional happens to be that solution, please do get in touch! Either way, we’re here to help you grow your business. And when it comes to succeeding in todays world, one thing is for sure…

Your business needs a website. So, what’s the best solution?

These days it’s crucial to have a professional digital footprint, which means having a website. For small and medium-sized businesses it’s also crucial to make effective use of your marketing budget. When it comes time to setup or redesign your small business website, there are a lot of things to consider. Foremost among them is whether to hire a professional web designer or make your own website.

Drag and drop website builders like Wix and Squarespace have made it easy for small business owners to make a solid website. But going DIY also means risking a website that doesn’t perform for your goals, gives a terrible impression of your business or simply takes too long to get up to snuff (AKA lost revenue). In short, both have their advantages and disadvantages. The right answer is different for every business and depends on a number of factors. In this article, we’re going to discuss the pros and cons of each approach. Then, we’ll compare website builders and provide tips for choosing a web design company. By the end, you’ll be equipped with the knowledge to act upon whatever you decide is best for your business.

Pros and Cons: Make Your Own Website vs. Hire a Web Design Professional

Depending on the type of business and the stage you’re in, sometimes it makes more sense to build your own small business website. Other times it’s better to invest in a professional web designer. Here are the things you should consider.

Overall Business & Marketing Strategy

Let’s clear something up first. Building a website and publishing it on the internet does not equate to business success. A business website is an investment, but not a “silo” investment. Many think they can put an incredible website online and leads and sales will magically start to flow in. This leaves out other crucial aspects of marketing such as promoting to build awareness, capturing leads, and driving conversions.

They say “if you build it they will come.” But, it really doesn’t work that way with websites. How will people come if they don’t know it exists? Even if they do know it exists, why bother checking it out unless there’s a good value proposition? In other words, the success of a website depends on having a killer product or service that’s properly marketed. Think about things like product development (are you solving a problem?), search engine optimization, paid advertising, optimizing conversions and sales funnels. These things all cost money.

So, where do you need to be investing your marketing budget? If you spend it all on an amazing website and have nothing left for other marketing, that killer website might still fail to meet your business goals. On the flip side, if you start out with a website design that’s good enough then focus on other aspects, you could be better off. Then, when your business is thriving, you can reinvest some revenue in a website that will maximize on what’s working.

On the other hand, there are many other cases in which building your own website could be a recipe for a failed business. You always want to appear professional, and a bad design can kill you first impression and hurt your business. Need custom app integrations? A customer portal? Payment processing or a product-centric setup? Even if you simply need a lot of content or a specific, custom design built to drive prospects through a certain funnel… it’s probably best to hire a professional.

Ultimately it comes down to the role your website plays in the marketing of your current business stage. Are you capable of providing that yourself or will going DIY hinder your ability to succeed and grow?

Design & Functionality: What Does Your Business Website Need? What are you capable of?

Obviously, a business website is important for almost any kind of business. That said, the role of a website varies vastly from business to business. Some businesses are based 100% on their website. It’s where they drive all brand awareness and traffic, sell products and create revenue. On the other hand, some businesses use a website simply for professional legitimacy and to provide information (AKA a brochure site). The role of your website in relation to your greater business goals should be a huge consideration when deciding how to go about setting up or redesigning your website.

Think about two main things here in relation to your goals: design and functionality.

Studies show that visual design is one of the top factors that define a user’s first impression of your business. That said, a tech startup might rely more heavily on a high-end visual impression than, say, an independent plumbing contractor. You should consider how important the “look and feel” of your website is to your potential and existing customers. Do you feel capable of designing to that level with a drag and drop website builder? Frankly, some people just don’t have an eye for good design. Some do, but might get frustrated with the limitations of website builders. And for others, a website builder might be the perfect medium to setup a solid baseline visual design.

Functionality includes user experience and features. Does your website need e-commerce capability? A large number of products? Does your service require the need for a client portal? App integrations? Think about what your site needs to provide the base level of accessibility and usability of your product or service. Also consider the baseline user experience that will keep people from bouncing off the site and checking out competitors. Basic website functionality can easily be achieved with a website builder. But if your business goals require more complicated or technical functionality, it might be worth considering bringing in a professional.

As discussed in the previous section, it’s all about priorities. What does your business website need right now to offer a high chance of success, and are you capable of it? The answer to that question will help answer whether you should invest time in a DIY approach or money in a professional approach.

Budget: How much does a website cost? DIY vs Professional

One of the first things many business owners consider is website cost. It’s enticing to look at the cost of website builders and want to just do it yourself. Sometimes that works out great. Other times, the result is a terrible website that doesn’t work for the business. Flipping that on its head, as discussed earlier, it’s also not uncommon to see a business sink thousands into a custom, professional website that they don’t market properly. And it’s just as much of a fail.

So, how much does a website cost? If you go DIY you’ll probably spend between $150 and $300 per year depending on the plan you go with (e-commerce or not; extra features; etc). This typically includes web hosting and often comes with a domain name. The level of customer support and documentation varies from builder to builder.

For professional design, many professionals will charge a few thousand on the low end, with costs of $5000+ being common (get in touch about our pricing – we do our best to provide affordable solutions). These price tags are often well worth the end result. You can typically expect very high-end custom design and development, custom feature sets and in general a website tailored to the unique needs of your business goals and brand vision.

Obviously, doing it in-house is significantly cheaper. But it comes down to considering whether you have the skills and time to achieve your goals with a DIY small business website. That leads to our final consideration.

Time: Are you losing business revenue?

When considering DIY vs professional website development, you have to consider the time involved. Not only the time it will take to setup and design a website that’s ready to support your business as a marketing asset. But also the time spent maintaining and updating it in the long term. If you’re going for something simple and static (like a starter brochure website), then you might be able to knock it out relatively quick. However, it’s worth considering whether the time spent figuring out the website builder and actually designing the website is losing you revenue. If you’d instead be spending that time operating and growing the business, you might be better off letting someone else take care of it while you do what you do best.

Hiring Professionals: Choosing a Web Design Company

For many companies, making the investment in a professional, responsive web design is the right move towards further business growth. That said, we know how tough it can be to choose the right web design agency or professional. There are a few questions you should always consider when going through the hiring process for web design. These are all things we think about and make clear with our clients, but we’ve noticed they don’t always ask about on their own. You should, so here they are:

What are the immediate and long-term website costs?

First, know your budget. It will help you weed out those that are way below the level of quality you’re seeking as well as those that are brand-name priced and way outside your budget.

Also, make sure you always get well-defined breakdown of all costs involved. What happens if you have to put in a change order mid-project? Or what if you want to request another iteration of a page/template design? Once the site is done, how does ongoing maintenance and updating work? These are just a few examples of questions to consider.

What are your goals and how will the web designer work in relation to those?

As discussed earlier, you should form a clear picture of your website’s purpose. What is its role in your overall business goals? Whoever you bring on to build your website, your goals should be on the forefront of their strategy. Otherwise, you might end up with a site that’s beautiful to look at but doesn’t convert.

This also comes down to overall website usability. Is this web designer thinking about the end user of the website and how to give them the best possible experience of your brand and sales funnel?

Accessibility & Personality

It’s always important to ask who exactly you’ll be working with. Where are they located? What’s their time zone? How available will they be via either email or phone? You want professionals on your side that aren’t going to drop off the map for a week mid-project or drop deadlines. Even better, you want people that you can truly feel good working with. You want to feel comfortable and at-ease knowing that you’re in good, honest hands.

Building Your Own Small Business Website: Options Comparison

Business not ready for a pro website investment? Think you’ve got the technical savvy, time and vision to make your own website? If you’ve considered the pros and cons and decided you want to try to make your own website, here’s a comparison of some of the most popular website builders on the market.

Wix – From $13/mo

Wix is a great option for its ease of use and ability to customize. Based on a true drag and drop website builder, it lets you literally drag page elements (text, images, etc) around and drop them where you want. It’s super easy to use and offers lots of creative freedom, partially because it really does let you drag and drop elements wherever you want on the page with few limitations. This makes it more beginner-friendly and easier to put something basic, and somewhat unique, together quickly.

Wix offers over 500 templates which vary in their purpose and, honestly, quality. Once you select a template and build a site, you’re locked into that design. To switch templates, you have to recreate all your site content. So you’ll want to make sure you carefully select a template that fits your business goals and the needs of your website.

If you want lots of easy to use options and more creative freedom, Wix might be the option for you.

Squarespace – From $12/mo

Squarespace, while perhaps less beginner-friendly and customizable, is a great option for those concerned with visual design. It also utilizes a drag and drop builder, although it has more limitations that Wix and as a result customizing the design can take more time to figure out. It also has far fewer template options. But that said, all of their templates are created by professional designers and are of the utmost quality design-wise. Think modern, sleek and clean.

Unlike Wix, Squarespace makes it easy to switch templates while retaining all your website’s content. This lets you experiment more, but again can require more tweaking and figuring out.

If you’re more concerned with high-end, modern design than total creative control and beginner-friendly usability, Squarespace might be the option for you.

Shopify (E-Commerce) – From $29/mo

Wix and Squarespace do both offer business / e-commerce accounts from which you can setup products, process payments and run an online store. That said, Shopify is undoubtedly the king of commerce-focused website builders. Whereas most other builders include e-commerce capability as something of an afterthought, Shopify was developed entirely around e-commerce.

Shopify utilizes templates and does allow you to customize your site code. It also takes tons of app integrations (many available directly from the Shopify app center) that let you put together exactly the kind of store and user experience that you need. That said, properly setting up apps and performing serious customization can get a little technical in Shopify, so the ease of use is perhaps lesser than Wix or Squarespace.

If you’re looking to start a commerce-based website of any kind, Shopify might be the best option for you.

Conclusion

Ultimately, every business is different. There is no perfect right or wrong as far as setting up a small business website. It really comes down to your budget, priorities and the stage and goals of your business. Need more help deciding what’s best for your business? We’re happy to offer 30-minute consultation for free, just get in touch. Whatever you decide, get out there and build your fire!

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6 Steps To Website Conversion Optimization https://embermethod.com/6-steps-to-website-conversion-optimization/ https://embermethod.com/6-steps-to-website-conversion-optimization/#respond Wed, 31 Jul 2019 22:49:51 +0000 https://embermethod.com/?p=1933 You’ve figured out website traffic. People are showing up, lots of them. But how do you turn more of them into actual paying customers? Website conversion has long been and still is a hot topic, and for good reason. Studies show that businesses that include conversion rate optimization (CRO) strategies in their marketing plan tend […]

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You’ve figured out website traffic. People are showing up, lots of them. But how do you turn more of them into actual paying customers? Website conversion has long been and still is a hot topic, and for good reason. Studies show that businesses that include conversion rate optimization (CRO) strategies in their marketing plan tend to do significantly better. But, many companies don’t have a set strategy to take advantage of the traffic coming to their website. For those that spend marketing budget on things like SEO and Pay-Per-Click (PPC) Ads, optimizing for conversions is key to not wasting money.

This article will first dive into what website conversion means and how conversion rates work. Then, we’ll get to the good stuff – how to optimize your website to increase conversion rates. In other words, let’s boost those leads and sales!

So, what does website conversion rate mean?

Conversion rate is a ratio or, typically, a percentage. It defines the percentage of total prospects that actually convert into a customer or lead. It’s always based on some kind of goal, and as such it’s often discussed in relation to e-commerce. This is because with products, conversion is super simple. How many people came to your website last week? How many of them converted into purchasing customers? Divide the former by the latter and you have your conversion rate for that week.

That said, it absolutely applies to businesses that aren’t product based as well. If you’re a service business and use your website as a lead generation tool (as you should), conversion goals would typically involve some sort of lead acquisition. This can mean turning traffic into email list subscribers. Or perhaps scheduled consultations, or a basic inbound email.

So then, what is conversion rate optimization (CRO)? Exactly as it sounds, it’s the strategy behind optimizing your website for the highest conversion rate possible. Most successful strategies involve a lot of analytics and testing, as they help nail down the optimal setup for turning traffic into conversions.

What’s the average conversion rate?

The average conversion rate in general is about 2.3%. That means, for every 100 consumers coming to your website, about 2 convert into actual paying customers. This, of course, varies widely by industry, product, and much more. But, it’s a good base rate to reference. If you’re under that, you need to put some work in, because you could do a lot better. If you’re right around that ballpark, optimization could still help greatly. Most businesses with well-defined strategies to increase their website conversion rate do much better than the average, often pushing into double digits.

So, what are the steps of conversion optimization and what does a successful strategy like that entail? Let’s get into it.

Website Conversion Rate Optimization Fundamentals: 6 Key Steps

Conversion optimization for a website involves a number of elements and requires a consistent, focused strategy. The serious nuts and bolts of that would require a more in-depth guide. Companies often choose to pass that hat to experts specializing in conversion rate optimization services. Today, we’re just going to nail down some of the overarching aspects that should play into any conversion strategy.

1. Have a compelling, professional and functional website.

Often there are specific pages (landing pages) that you’re hoping will convert. Other times, like with multi-product e-commerce or service-based business, there are countless pages you might convert from. As such, visitors are likely to browse several pages before taking any action. In fact, it’s very common for consumers to have more than one browsing session on your website before acting. So, for many reasons, your overall website design and functionality are crucial.

First, consider design. Studies have shown that visual design is one of the most important factors for user’s first impression. And, when it’s not a good impression, they usually bounce in less than 10 seconds. On top of that, browsing might occur from all kinds of devices. So, ideally you have a responsive web design (multi-device friendly) that is clean, consistent and professional.

Also, consider loading speed and overall user experience. Is it easy for people to navigate around the site and find what they’re looking for? Do pages load quickly and properly? Slow loading time means high bounce rates, as do confusing websites.

This is one of the first things to consider when building your conversion rate strategy. Before spending time crafting landing pages and conducting optimization testing, ensure the overall site is ready to convert. In some cases, like HubSpot, a website redesign is a game-changer for conversions.

2. Have clearly defined goals and a conversion funnel – and track everything.

As mentioned in the intro, the whole concept of conversions is based on “goal completion”. So, if you don’t have clearly defined goals, what are you converting anyway? Whether you’re selling products or services, your landing page should be designed with a specific goal in mind. And, just as important, you should be tracking any data that relates to your conversion goal. How are they interacting with the page? How many are making it through the funnel?

Offering tutoring services for an architecture exam? Perhaps your goal is direct signups for the tutoring course. Or maybe you’re hustling the long-game and offering free value like an eBook in exchange for their email. Whatever it is, define the main goal as well as the funnel that directs people from landing on the page through completion of your goal. Sometimes it can be useful to have a series of mini-goals on the way to the main goal, depending on your funnel. This can be powerful in that it helps track where people are getting stuck or dropping off. Just be careful not to overcomplicate things – a landing page should be clear and concise.

From there, you’ll start building meaningful data. These analytics will be crucial in understanding what works, and what doesn’t.

3. Use the 3 ‘C’s: Clear, Concise, Compelling.

When it comes to crafting the landing page, stay focused and on-target. Statistics show that you have on average about 7 seconds to capture users’ attention before they bounce. Your messaging and the layout that delivers it should be easy to understand and digest, and draw interest out of the audience.

Your landing page should be built around showcasing your Unique Value Proposition. Use the 3 ‘C’s to lay out exactly what you’re offering and why it’s enticing to your prospect. What problem are you solving for them? Why should they feel compelled to take action today?

This involves having a combination of great Headlines, Call-to-Actions (CTAs), and concise copy. Plus, again, well-defined goals. Sometimes it’s really worth it to utilize content experts that can help you craft compelling copy. If you’re not a writer, you might end up wasting a lot of time and money with landing pages that don’t convert largely due to lackluster on-page content.

4. Test, test, test.

Whether you wrote the copy yourself or not, you should never follow a “set it and forget it” attitude. Testing is one of the most important aspects of conversion optimization. You’d be surprised how much some little changes can affect how consumers respond.

Utilize A/B (split) testing to try out different headlines and CTAs. A/B Testing has actually been shown to be one of the single most effective strategies for CRO. Dig deep into your analytics and look for differences in engagement. And, of course, differences in conversion rate. Once you find something that seems to be improving conversions, don’t stop. Keep following that direction. Keep testing. The process of ongoing testing is what will ultimately lead to epic conversion rates. And that’s why split testing is a native capability built into every website we design – we’re always ready to optimize for our client’s success.

Some people go as far as A/B testing entire pages. Think new headlines, CTAs, copy, images, layouts… everything. If you want to really get down to the nitty gritty, you can start by split testing full, unique landing pages. Once you find the one that works best, hone in on testing just the headlines and CTAs to further optimize.

5. Make the conversion quick and easy.

Whether your conversion involves filling out an email subscription form, going through online checkout, or simply making a call, you should make it as quick and easy as possible for users. Nothing will kill conversions quicker than a complicated process.

If it involves a form, keep it short. Only ask for what you really need to lock the conversion. We’ve all come across the form with well over a dozen fields – it’s often a sigh and bounce situation. This is also something you can A/B test. Try out different form setups. Test forms with varying numbers of fields or other varying elements.

If your website’s conversion goal involves checkout, make it easy. The shopping cart should be obvious, and the path from selecting product(s) to checking out should be as streamlined as possible. This is why many online stores offer guest checkout these days. Some people don’t want to go through the extra time to set up an account. Maybe they’re expecting it to be a one-off purchase. Not ideal for you, but you’d rather lock that sale in. Plus, you still get their email address and can have an option to send future offers and specials.

On the other hand, if the goal is simply inbound calls or emails, make it obvious! They should be able to find contact info within a couple seconds of looking for it. Even if the main goal isn’t direct communication, having readily available contact info at all times is a good rule of thumb. It makes you appear accessible and cuts down the barrier between you and people who won’t buy without getting their questions answered.

6. Utilize ratings, reviews and testimonials.

Any type of user-generated content that puts your product or service in a good light can help greatly. Most people check ratings and read reviews before they make a purchasing decision. And 84% of consumers trust reviews as much as friend recommendations. So, if people have vouched for your company or your products, show it off! It’s no joke that good reviews can make the difference between someone converting into your customer versus your competitors.

When it comes to e-commerce, utilizing product ratings on your own site is great. It not only allows existing or past customers to provide feedback that can be crucial to bettering your offerings. It also provides prospective customers with third-party indications of value.

Conclusion

As stated previously, these are somewhat broad fundamentals. Every business, industry and market is different. That said, apply these fundamentals to your website and marketing strategy and you’ll be well on your way to more conversions.

Have more questions about conversion best practices, or want some help increasing your website conversion rate? Get in touch – we’re happy to help and love to see our clients succeed.

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